My Contributions
I worked alongside the design and delivery teams to design and develop an intuitive, user-friendly interface. My responsibilities included conducting extensive user research to understand the challenges faced by MoMo Agents with the existing USSD-based system. I identified key pain points such as limited functionality, slow transaction times, and a steep learning curve for new agents.
Leveraging these insights, we collaborated with cross-functional teams—including product managers, and financial analysts—to design wireframes and prototypes that prioritized ease of use and efficiency. I ensured that the design process followed ISO 9241-210:2019 (Ergonomics of human-system interaction—Human-centred design for interactive systems), focusing on user needs and requirements throughout the development cycle. The integration of QR code functionalities was a key feature I championed, facilitating secure, contactless transactions and reducing the potential for errors. In addition, I worked closely with the security team to ensure that the app complied with ISO/IEC 27001:2013 (Information technology—Security techniques—Information security management systems—Requirements), implementing robust security measures to protect sensitive financial data.
Throughout the development process, we conducted usability testing sessions with agents, to gather feedback and iteratively improve the app's design. I ensured compliance with global accessibility standards, making the app inclusive for agents with varying abilities. Post-launch, I monitored user engagement and performance metrics, identifying opportunities for further enhancements and optimizing the app's responsiveness and transaction speed.
